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I use Skype for my meetings, as well as teams. They’re both awful in different ways.
It’s difficult for me to find a (free) software that clients can install and be device/OS agnostic.
Using browser based calling services has proved to be a real challenge with non tech-literate people. The amount of wasted time on, “oh my mic/cam was working yesterday” type situations.
Yeah, I’ve noticed this too. It’s just been much easier to tell people through the steps they need to change their devices, when I know what software they’re using. Adding another variable, like the browser itself (eg. One browser just straight up doesn’t see a camera/mic as an available device), is something I can do without.
The common denominator is always MS, for me. Teams and Skype are worse than zoom, for example. But when you’re already tapped in 365, paying for another service on top is an insult to injury.